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Friday, 3 November 2017


SFA Customer Satisfaction Survey
DIO have appointed a new supplier to carry out our SFA customer satisfaction telephone surveys. In future, Opinion Research Service (ORS) will be carrying out these surveys on DIOs behalf.

Under the new contract they will be increasing the number of UK SFA occupants surveyed each month from 200 to 500. This will provide more reliable data to inform future planning. The overseas survey will also recommence in October 2017.

Customer feedback helps shape the future delivery of Service Family Accommodation. 

If ORS contacts you, please take the opportunity to let DIO hear your views. 
Please rest assured that your Soldiers personal data will  remain safe and secure

Please ensure your Soldiers are aware of the survey being conducted as they may be called and requested to participate.

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