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Tuesday, 28 April 2015

Send a Hug kits for all Little Troopers : FREE to every serving soldiers family

Little Troopers Treasures is a new initiative My Daddy is a Soldier Adventures is launching, the first part of this exciting initiative is Send a Hug kits for all Little Troopers.

When a soldier is away from the family home we felt it was important Little Troopers could still send all their love to their soldiers, these kits include various resources for children; a letter writing page, camo paper sheet, instructions, envelope, badge and colour in Me & My Soldier photo frame!

These kits are offered FREE to all children with serving soldier parents (P&P required - £1.76) and if schools of Unit Welfare Offices would like to order in bulk...that's fine just get in touch for a postage quote info@mydaddyisasoldieradventures.org

HIVE have ordered a pack!

Monday, 27 April 2015

Debden New Village Hall: Parish Pump May 2015

Above article taken from May's Parish Pump.  

Friday, 24 April 2015

Rhodes Theatre, Bishop Storford:online brochure

View the online brochure here for the Rhodes Theatre at Bishop Stortford

Great Notley Country Park

A great day out for the family
Click here for their website

Calling Carillion from a mobile?

Calls to the Carillion Amey Helpdesk 0800 number from a mobile will incur a cost.  

Please use the direct line number provided.  

This goes to the same option number so is no different to the 0800 one, but will be included in talk time plans, or may cost less when calling from abroad.

The number is 0151 728 1630

Tuesday, 21 April 2015

The FREE Official VE Day Medal

The FREE Official VE Day Medal

Now on the 70th Anniversary of Allied Victory in Europe, every UK household is entitled to receive one FREE VE Day Medal.
Claim your Medal for FREE (+£1.50 p&p) today and The Westminster Collection will also donate 50p to The Royal British Legion.

Books for Children @ HIVE

Monday, 20 April 2015

Easter pic from The Redwing

On Thursday 26th March, Aramark Staff at The Redwing, organised an Easter Tea-Time Treat for the children of Carver Barracks.  

£2.50 per child included an Easter Egg and an amazing buffet.  
Co-ordinated through HIVE this was a great event for the Station.

Every Thursday you can take your children to The Redwing from 4 to 5 pm 
at a cost of £2.50 per child, for this weekly treat.

Further to the success of this event, Aramark will work towards more themed Thursdays for other celebratory occasions.

Preparing for Wasps this summer

Preparing for Wasps this summer
Have you seen many wasps in either your

garden or property? 
If you see a visible nest please report this to the Carillionamey
Helpdesk on 0800 707 6000 Option 1

Great Hadham Country Club: Military Discount

Great Hadham Country Club,
Great Hadham Road,
Much Hadham,
SG10 6JE
For Tee reservations and general enquiries.
Telephone: 01279 843 558

Military discount (on production of MOD90) £10 green fee every weekday and also after 12 pm on a Saturday and Sunday

Tuesday, 14 April 2015

HM Forces Railcard

A Railcard gives you discounts on some rail services across London.
As a dependant/serving soldier you are eligible to buy the following Railcard to get discounted travel during off-peak times on Tube, DLR, London Overground and National Rail services: 
  • HM Forces Railcard

How much do I save?

Savings are available for each of the Railcards for travel during off-peak times on Tube, DLR, London Overground and National Rail services in London. 
If you have a  HM Forces Railcard, you will need to get your Railcard discount set on an Oyster card.

HM Forces Railcard

If you buy a HM Forces Railcard, you can set the discount concession on a standard adult Oyster card to get a 1/3 discount on: 
  • Off-peak pay as you go fares
  • Daily caps for off-peak travel
You can also buy discounted off-peak Day Travelcards to travel:
  • At any time on weekends and public holidays
  • After 10:00, Monday to Friday or after 09:30 during July and August
If you're travelling with children aged under 16, you can get discounts for them too:
  • You can buy off-peak Day Travelcards up to four children aged 11-15 travelling with you (if they do not have an Oyster photocard) as shown below
  • On Tube, DLR, London Overground and some National Rail services you can take up to four children aged under 11 for free
For further information click here

Important Welfare Notice

Personnel were tasked over Easter leave to do an area sweep of litter around the MQ fence line and park. On return and completion of the task it was reported that the park had dog excrement that had been dumped in bags and that dirty nappies had been left within the park area as well.

This is simply not acceptable and as a community we must be very ashamed of such findings.  There are dog waste bins dotted around camp - there is no excuse what so ever for this.   Please report to the Welfare Dept and/or Guard Room if you witness anyone not adhering to this.

It seems that parents also have a duty of care to be reminded that they also are to dispose of nappies correctly.

Monday, 13 April 2015

West Midland Safari Park

MOD Discount for West Midland Safari Park
Corporate booking line: 01299 406461

New MOD discounted prices for 2015 are:

Admission Only: 
Adults: £14.99 
Children:  £11.24

All Inclusive Admission and Wristband: 
Adults:  £21.44 
Children:  £17.54

WMSP have also set up access so you can purchase tickets at a discounted rate online at http://www.wmsp.co.uk/home-corporate-tickets.php.

**Please contact the HIVE for the Passcode for bookings and allow 24 hours in advance of visit**

When employees purchase the tickets please let the member of staff know that they are calling regarding purchasing individual corporate tickets and are calling from the Armed Forces.

Friday, 10 April 2015

National Housing Prime Contract Complaint Procedure

Under the terms of the National Housing Prime Contract a complaint is where an occupant, applicant, advocate or stakeholder acting on behalf of and occupant/applicant expresses dissatisfaction with the service provided by the contractor, including appeals against decisions made or where there is an issue of general concern which needs to be raised.  Personnel should consider contacting UWO staff so that they can capture housing trends to be reported to the CoC in conjunction with making a complaint.
Making a complaint/customer services
Both CarillionAmey and DIO Service Delivery Accommodation have a strong customer focus to provide the best service they can to service personnel and their families. However, sometimes things go wrong so below is some useful advice and guidance on what you need to do if you wish to make a complaint, and what the correct procedure is.
Whatever the problem, DIO and CarillionAmey will endeavor to sort it out as quickly as possible. They value your feedback and monitor complaints to help focus on improving service in those areas.
How to make a complaint
Complaints are handled in 3 stages, with the aim of making sure that the majority can be fully investigated and promptly put right. If you are dissatisfied by the response at any stage, you will be given the opportunity to go to the next stage.
Stage 1
If you are dissatisfied the service please call the CarillionAmey Helpdesk on 0800 707 6000 or visit the CarillionAmey website.
Once you have registered a complaint, a CarillionAmey customer care manager will contact you, and give you a reference number for your complaint. They will explain how the process works and keep you regularly updated on the progress of your complaint.
If you are not satisfied with the way the complaint is handled or you want to speak to someone more senior, you can speak to a senior manager at the Helpdesk or a CarillionAmey director.
Stage 2
If your complaint has been closed at stage 1 and you are not satisfied with the response, you can then escalate your complaint to the DIO Customer Services Team.
You should briefly set out your complaint and why you are not satisfied with the Stage 1 response in writing to:
Customer Service Team,
DIO Service Delivery Accommodation,
Ground Floor,
Swales Pavilion,
RAF Wyton,
PE28 2EA.
If you make a written complaint DIO will acknowledge it within 3 working days. An investigation will be carried out but depending on the nature of the complaint, this can take some time.
Stage 3
If you are not satisfied with the response you receive at stage one and stage two, you can escalate your complaint to the Independent Housing Review Panel by writing to:
Independent Housing Review Panel
CD(P) Service and Veterans Welfare Accommodation Policy C2
Ministry of Defence
Floor 6, Zone A
Main Building
Please make sure that your welfare office is made aware of your complaint.

Wednesday, 8 April 2015

Usborne Books: Carver Rep

Wednesday, 1 April 2015

Join the Reserves

As part of the on-going incentivisation of Regulars to join the Reservists, a new Commitment Bonus (CB) for ex-Regular Officers (Capts and below) and Other Ranks in the early part of their TA service has been implemented.  There is also a CB for Direct Entrant Junior Officers in Group A Territorial Army units.

The new Commitment Bonus for ex-Regular Officers (Capt and below), Other Ranks and Group A Direct Entrant Junior Officers, who join the reserves is called the ‘Commitment Bonus – Early Years’ and started on Mon 01 April 2013.  The scheme aims to improve retention of ex-Regular Junior Officers and Other Ranks in the Reserves and is worth a maximum of £5000, paid over 4 payments.  The scheme will provide an initial payment of a £2000 lump sum and three staged annual payments of £1000 each paid on completion of an individual’s Annual Training Commitment. Scheme entry is scheduled to run over the period 1 April 2013 to 31 March 2016. 

For further assistance, detailed explanations of the processes and application forms, contact RESO 33 Engr Regt, Captain Cameron on:

Mil:                  94659 3608
Civ:                  01223 203608